Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email. We will cover the cost of your return, yes you read that right, returning your item is completely free for you! At this time we are unable to process online returns in our stores.

How soon will I get my refund?

Once your items are inspected by our warehouse, you'll get your refund typically within 48 hours and a further 5-10 business days for your bank to post the refund to your account. 

Can I get a price adjustment?

We do not adjust the purchase price of any items that have gone on sale or have been further reduced in price.  

Can I return my purchase at a store?

Online Orders that meet our return policy may be exchanged at our retail locations for a substitute product or in-store credit. 



What items are returnable?

  • Items purchased in the last 14 days.
  • Items received in new condition with original tags attached. 
  • If your item arrived damaged please reach out to customerservice@thelatestscoop.ca with an image of the damaged product.
  • Items discounted under 25% will receive a refund and items discounted between 25% to 40% will receive an online credit

What items are non-refundable?

  • Sale items marked Final Sale.
  • Items discounted by 40% or more.
  • Special discounted items noted with **
  • Specific items include: Apothecary, underwear, swimwear, pierced jewelry, headwear, footwear and gift cards.
  • Original shipping costs (if applicable)
Powered by