Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email. The cost of returns in Canada is $5, and it will be deducted out of your refund.

 To return an International order please email [email protected] for further instructions.

How soon will I get my refund?

Once your items are inspected by our warehouse, you'll get your refund typically within 48 hours and a further 5-10 business days for your bank to post the refund to your account. 

Can I get a price adjustment?

We do not adjust the purchase price of any items that have gone on sale or have been further reduced in price.  

Can I return my purchase at a store?

Online Orders that meet our return policy may be exchanged at our retail locations for a substitute product or in-store credit. 

What items are returnable?

  • Items purchased in the last 14 days.
  • Items received in new condition with original tags attached. 
  • If your item arrived damaged please reach out to [email protected] with an image of the damaged product.
  • Items discounted under 25% will receive a refund and items discounted between 25% to 40% will receive an online credit

What items are non-refundable?

  • Sale items marked Final Sale.
  • Items discounted by 40% or more.
  • Special discounted items noted with **
  • Specific items include: Apothecary, underwear, swimwear, pierced jewelry, headwear, footwear, face masks and gift cards.
  • Original shipping costs (if applicable)

Returning a Gift?

  • Online Orders that meet our Gift return policy may be returned for an online store credit or exchanged at our retail locations for a substitute product or in-store credit
  • Please reach out to [email protected] to initiate your return
  • Please provide the name of the gift giver or order # so we can locate the order
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